An extraordinary cooker demands a unique range of cookware, which is why every item in the AGA Cookshop Collection has been crafted to the same exacting standards as our cookers.
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker. Designed with style, quality and flexibility in mind and with great attention to even the smallest of detail, each piece is rigorously tested so you can be sure of unparalleled quality, value and durability.
British made AGA cast iron cookware is made to this day in Coalbrookdale, according to the patent granted to Abraham Darby by Queen Anne in 1707 for the casting of cast iron pots. Cast iron retains heat perfectly, radiating onto food to lock in flavours and succulence. It is also the perfect oven-to-tableware – not only because it keeps your food warm, but because it looks great too!
Swiss made AGA stainless steel cookware offers the best durability possible. The heavy thermal base, with its patented wave technology is designed for maximum efficiency, allowing perfect contact with the hotplate. The unique flat lid design allows for easy stacking in any of the ovens – ensuring you make the most of space.
AGA Cast Aluminium
Ideal for cooking healthy meals from scratch the non-stick AGA cast aluminium range features scratch resistant Teflon Platinium Plus coating, making cooking with less fat simple.
AGA Ceramic Coated Cast Aluminium
Lightweight yet equally robust, this stunning range of cookware is so easy to cook with. The high quality, durable, stainless steel induction base gives quick even heat distribution and retention, making it highly energy efficient.
AGA Cookshop offers kettles in a wide range of styles, sizes and finishes. Our kettles are designed for maximum performance, with a thick solid base, ensuring a quick boiling time.
Get the most out of your AGA with our range of AGA essentials. From our roasting tins and baking trays, designed to fit directly onto the AGA oven runners, to a range of AGA Bake-O-Glide liners that are non-stick and dishwasher safe for easy cleaning and can be used again and again.
AGA Non-stick Bakeware
AGA non-stick bakeware offers professional performance for every kind of baker. The heavy gauge steel offers excellent heat distribution and the PFOA free coating means food will slide out of the cookware easily.
A range of beautiful kitchen textiles, all designed with a keen attention to detail to deliver superior performance. Extra long gauntlets and double oven gloves, with their steam and grease barrier, provide maximum protection, whilst multi-purpose chef’s pads can be used as pot grabs or to protect dome lids or work sufaces.
Inspired by busy everyday life in the kitchen, our range of AGA accessories are designed to be both stylish and practical, accommodating the great demands of a versatile life in the kitchen and dining room alike.
Your AGA works hard for you all year round and needs a little care too. To keep it looking in show room condition, the range features product specially developed to clean warm surfaces without smearing or damaging.
At this time, the COOK UP website only accepts orders for shipment to the following countries:
- The Netherlands
- United Kingdom
- United States of America
For orders up to €150,00 there will be a delivery charge depending on the total weight of your cart items.
Delivery is free of charge for orders of €150,00 and over.
We aim to dispatch orders within 7 working days subject to availability. In the event of any items being out of stock we will inform you and give you an estimated delivery date.
Please note due to stock availability, orders with multiple items maybe despatched separately.
Please note that delivery can take place any time up to 5.30 p.m. We are unable to offer timed deliveries.
If you change your mind about your goods, you can return any item within 14 days of receipt.
COOK UP • Alfa Belgium nv
It is recommended that upon returning goods to us, a proof return is obtained for security purposes.
When selecting products we always put quality first and we inspect every item prior to dispatch, however, if your goods are damaged in transit or deemed faulty please notify us as soon as possible by telephoning +32 9 228 14 84 or email us at email@example.com. A customer advisor will be able to take your call Tuesday to Friday from 9.30 until 12.30 & from 13.30 until 17.30, and can arrange a return note for you. Please note that this call can be recorded for security and training purposes. COOK UP – Alfa Belgium nv does not take any responsibility for items returned with no paperwork.
Once a return note has been issued, you have 14 days to return your order. Once 14 days has elapsed, COOK UP – Alfa Belgium nv will refund or replace only at their discretion on a case by case basis.
We ask that any un-required goods are returned in a saleable condition in their original packaging and quoting your order number. You will be responsible for returning your goods and any costs incurred.
Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.
Replacement orders will only be dispatched to you once the initial order has been received by COOK UP – Alfa Belgium nv or proof of delivery to COOK UP has been supplied to us.
HOW TO PLACE AN ORDER AT COOKUP.BE
We hope your shopping experience here at COOK UP is one you enjoy, if you think there are any areas we can improve our site we would like to hear your feedback.
FINDING A PRODUCT
Browse the shop by highlighting and clicking on the product categories located on the top main menu.
Alternatively, if you know what you are looking for; enter the the search term in the search box at the right top of the page.
You can narrow your search on a category or search results page by filtering the price, features, brands or other attributes, by selecting the parameters on the left side.
Click on the product image or title to see more information and images on that product.
When you find a product you’d like to buy, click on “Add to Cart” button (changing the quantity if you’d like more than one). The item will now be added to your basket.
All prices in our shop include VAT.
BUYING A PRODUCT
When you have finished shopping click on the cart or checkout buttons to be taken through the simple and secure payment process.
Your personal details are kept secure and not shared with any other company.
REGISTERING YOUR DETAILS
After clicking the Checkout button you will be asked to enter your email address, and password, depending if you have already set up an account with us on this new site.
Alternatively, if you have not registered with us on this site before; tick the box with “Proceed to Checkout” button. Continue entering your information. Passwords should be something not easily guessable or obvious and more than 6 characters, leading or trailing spaces will be ignored.
Enter the billing address, if your shipping address is different to your billing address tick the option which says “Ship to a different address?”.
This should then allow you to enter a new address which is where your goods will be send to.
You can place an order using VISA Credit, MasterCard, Maestro, Paypal, KBC Online and CBC Online.
We use PayPage for our online card payments. PayPage has the highest level of card data security to protect from data theft and fraud.
There is also the option to pay using your Paypal Account or set up a new PayPal account.
Any valid COOK UP Coupon codes should be redeemed at the basket stage where it says “Apply Coupon” and applied.
AFTER YOU HAVE ORDERED
As soon as you place an order you will see a confirmation page with your order number and receive a confirmation email.
Check Spam or other folders if you do not see the email in your usual inbox. Please double-check the information in your confirmation email and if anything is incorrect contact COOK UP as soon as possible.
TERMS AND CONDITIONS OF SALE – ONLINE COOKUP.BE
All orders are placed with COOK UP SHOP which is a business name of ALFA BELGIUM NV under VAT Number BE0423.387.182.
Registered Office Address – Nijverheidskaai 2, 9040 Ghent.
These terms and conditions will apply to all sales of products made between COOK UP SHOP and our customers.
We make every effort to ensure that all our prices are correctly published, however, should any price prove to be wrong, any offer to purchase our products at the misquoted price will be rejected by us. In the event that an order is placed for a misquoted product we will contact you to inform you of this. You will then have the option to accept the correct price or decline, at which point you will be given a full refund for any payments made for those particular goods.
For deliveries to Belgium: For orders up to €150,00 there will be a delivery charge depending on the total weight of your cart items. Delivery is free for orders of €150,00 and over.
Terms of Trading
1 Our Terms and Conditions
1.1 The following Terms and Conditions apply to all transactions and all orders are made subject to your acceptance of them. Please read them carefully before placing your order as your order will be accepted strictly on the understanding that you accept these conditions of sale.
1.2 You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.
2 Use of our website
2.1 We may change anything on our website at any time, at our discretion.
2.2 We have no responsibility for the content of any websites other than our own, even if our site links to other websites.
2.3 We retain all rights to our website design and all images on it. We have copyright and other rights to the design, look, style, appearance and content of it. You may view and print the website only as a buyer or potential buyer from us. You may not modify, publish, reproduce, distribute or broadcast in any format any material found within this site.
2.4 We may restrict or suspend use of the website (typically for repairs, introduction of services or general maintenance). Where possible we will post warnings on the site first. We will try to do this no more than we have to, and keep the time of disruption as short as possible.
3 Your account
3.1 You may open an account with us. You will need to log on to our website with your own account login name and password, in order to use your account. You warrant to us that the personal information which you are required to provide to us when you register as a customer is true, accurate, current and complete in all aspects. You must keep your account name and password confidential. You must keep that information safe to prevent unauthorised users from having access to your account.
3.2 You must tell us immediately if you believe that your account is being used without your authority, or if you believe the security of your account information is compromised.
3.3 You are responsible for all activity on your account, including, as examples only, purchases, returns and cancellations.
3.4 Please check that all information you give us for your account is accurate and complete. Please tell us promptly if any of that changes.
3.5 We may, at any time, and without having to give any reason, suspend, modify or close accounts.
4 Placing your order
Contract creation for electronic orders
4.1 You place an order with us for goods on the website when you press the order confirmation button on the checkout screen. There is no commitment on us to supply those goods, at that price, or at all, until we decide to accept your order.
4.2 Goods are subject to availability. We will tell you if we cannot meet your order (or part of it) from stock or within a reasonable time.
4.3 When your goods are dispatched from our warehouse we will send you a dispatch confirmation email. Order acceptance and completion of the contract between you and us will take place on the dispatch to you of the goods ordered unless we have notified you that we do not accept your order, or unless you have cancelled it in accordance with section 8 (below).
4.4 Reasons for non-acceptance of your order include the following. The goods you ordered being unavailable from stock, our inability to obtain authorisation for your payment, our identification of a pricing or product description error.
4.5 We may pass your details to third parties for address, identity, credit checks and payment processing in order to protect you and us from fraud.
5.1 The price and delivery charges will be shown at ‘checkout’. We make every effort to ensure that all our prices are correctly published, however, should any price prove to be wrong, any offer to purchase our products at the misquoted price will be rejected by us. In the event that an order is placed for a misquoted price we will contact you to inform you of this. You will then have the option to accept the correct price or decline, at which point you will be given a full refund for any payments made for those particular goods.
5.2 We quote the price inclusive of VAT. We will charge you the price inclusive of VAT, at the rate applying at the time of delivery. VAT is currently (November 2016) 21% for all goods we sell with the exception of Books (6%).
5.3 The price quoted for the goods excludes delivery (unless otherwise stated).
5.4 You must pay for the goods (and delivery) when you place your order.
5.5 You must pay by MasterCard, Visa, Maestro cards, KBC Online, CBC Online or PayPal. We regret we are unable to accept other means of payment.
6 Acceptance and Delivery
6.1 We aim to deliver within reasonable time, however, all quoted delivery dates and times are targets only and we cannot guarantee delivery at any particular time or date.
6.2 If we are prevented from accepting your order and delivering your goods within reasonable time, for example due to an out of stock item, please contact us and we will give you the option of either:
6.2.1 accepting delivery of substitute goods;
6.2.2 accepting goods at a later delivery date; or
6.2.3 cancelling the order.
6.3 If you choose to cancel your order (after we give you that option):
6.3.1 we will refund to you the price and delivery of the goods ordered; and
6.3.2 the cancellation will be on the basis that you have no further claim against us under that contract.
6.4 If you accept delivery of substitute goods, or goods to be delivered at a later date, it will be on the basis that you have no claim against us for delay (including loss of profits, or other financial loss, of indirect or consequential loss, or increase in the price of the goods).
6.5 We may deliver the goods in instalments. Each instalment is treated as a separate contract.
7 Risk and Title
7.1 Risk and Title of the goods will pass to you once they are delivered to you or a person requested by you to receive the goods on your behalf.
7.2 You must inspect the goods on delivery. If any goods are damaged (or not delivered), please let us know as soon as possible by emailing us at firstname.lastname@example.org. We reserve the right to ask you to send us reasonable evidence of any damaged goods.
8 Amendments, Cancellation & Returns
8.1 If you wish to amend an order then please contact our online enquiries team on +32 9 228 14 84 or at email@example.com.
8.2 You will have a right to cancel this contract without providing any reasons, within 14 days of delivery, beginning on the day after the date on which we deliver the goods to you (“Cancellation Period”).
8.3 Please note that your right to cancel does not apply to perishable goods.
8.4 If you wish to cancel this contract during the Cancellation Period then please contact us to let us know. Examples of ways you can do this include by email to firstname.lastname@example.org or by telephoning +32 9 228 14 84. It is also possible for you to send the below cancellation form to us at COOK UP, Nijverheidskaai 2, 9040 Ghent or by email to email@example.com. It is sufficient for you to have sent your cancellation notice within the Cancellation Period.
8.5 Please note that you will be responsible for returning your goods to us, and you will be responsible for any costs incurred in doing this. If the goods cannot be returned by post, please contact Customer Services on +32 9 228 14 84 and we will assist you with returning your goods and will provide an indication of the costs for this.
8.6 Once you have provided us with notice that you will be cancelling your contract you must return the goods to us within 14 days to the following address: COOK UP, Nijverheidskaai 2, 9040 Ghent.
8.7 If you choose to cancel your contract with us during the Cancellation Period you are entitled to a full refund of the cost of your goods. Furthermore, if you wish to return all of the goods that you ordered as part of the contract, you will be entitled to a refund for all standard delivery charges paid to us.
8.8 This refund will be paid to your account within 14 days following the day after which we receive the goods back from you, or receive proof that you have posted the goods back to us. We will provide the refund using the same method that you used to pay for the goods and we will not charge you for the refund.
8.9 We ask that you return your goods in their original packaging and in a saleable condition. We reserve the right to deduct an amount from your refund to reflect any diminished value in the goods which has been caused by unnecessary handling by you, up to the value of the goods.
8.10 We are under a duty to provide goods in conformance with this contract.
8.11 In the unlikely event that you are unhappy with your goods, or you believe your goods are defective, please contact us to let us know. We will then at our discretion decide whether to:
a) inspect the goods;
b) repair the goods;
c) replace the goods;
d) offer an exchange for an alternative product;
d) offer a refund.
Nothing in this clause shall affect your legal rights as a consumer.
8.12 In the unlikely event that you are unhappy with your goods or our service, and you wish to make a complaint, please forward your complaint in writing to us at firstname.lastname@example.org, and a member of our customer service team will contact you.
9 Warranties & Limitation of Liability
9.1 We warrant that, on delivery, all goods shall comply and conform in all material respects with their descriptions on our website and any information, specifications and guidance which is set out on our website.
9.2 Subject to clause 9.3, if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are an obvious result of the failure to comply with these Terms, or which both you and us knew might occur as a result of a failure to comply at the time at which you purchased the Goods.
9.3 Neither you or we shall be responsible for the following foreseeable losses:
9.3.1 Business losses, which includes loss of business, business interruption, loss of profits or loss of revenue or income.
9.3.2 Loss of any savings which you or we were expecting to make;
9.3.3 loss of anticipated savings;
9.3.4 Loss of data; or
9.3.5 any waste of time.
However, this Clause 9.3 shall not prevent claims for foreseeable loss of, or damage to, your physical property.
9.4 Neither of us will exclude or limit in any way our own liability for:
9.4.1 death or personal injury caused by our negligence; or
9.4.2 fraud or fraudulent misrepresentation;
10 Waiver and variations
10.1 Any waiver or variation of these terms is binding in honour only unless:
10.1.1 made (or recorded) in writing, and
10.1.2 signed on behalf of each party; and
10.1.3 Expressly stating an intention to vary these terms.
10.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.
11.1 Belgian law is applicable to any contract made under these terms.
11.2 If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).
11.3 If any of these terms are unenforceable as drafted:
11.3.1 it will not affect the enforceability of any other of these terms; and
11.3.2 if it would be enforceable if amended, it will be treated as so amended.
11.4 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.
11.5 The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either:
11.5.1 contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or
11.5.2 which expressly states that you may rely on them when entering into the contract.
11.6 You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause
11.7 Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.
11.8 It is our intention to comply at all times with all relevant Belgian laws including Health and Safety at Work and Environmental Protection Acts. Under the Weapon Law, article 19°;2°, it is an offence to sell knives to anyone under the age of 18 years. No order shall be accepted for the supply of any knife to a person under the age of 18 years.
11.9.1 All orders are placed with COOK UP, which is a trading name of Alfa Belgium nv, Registered Office: Nijverheidskaai 2, 9040 Ghent, VAT Registration No. BE0423.387.182.
Copyright and registered marks
COOK UP is a business name of Alfa Belgium nv. Registered in Belgium under VAT Number BE0423.387.182. Registered Office Address – Nijverheidskaai 2, 9040 Ghent.
The contents of this site are intended for your personal use only and may not be displayed or reproduced without our written permission. The contents of this site may be downloaded or copied for personal use.
While every effort is made to ensure the accuracy of the information on this site, COOK UP disclaims all warranties concerning accuracy. COOK UP will not be liable for any damages of any kind related to the use of this site.
COOK UP reserves the right to amend, add, omit or alter any aspect of this site at our discretion and without prior notice.
Model Cancellation Form – If you wish to exercise your rights in line with Clause 8.2 above, please contact us with, or send to us the below information:
To COOK UP, Alfa Belgium nv,
Nijverheidskaai 2, 9040 Ghent.
I hereby give notice that I cancel my contract of sale of the following goods:
Received on: / /
Name of customer ________________________________________
Date / /
INFORMATION ABOUT US
cookup.be is a site operated by Alfa Belgium nv (“COOK UP”, “we”, or “us”). We are registered in Belgium under company number BE0423.387.182 and have our registered office at Nijverheidskaai 2, 9040 Ghent, Belgium.
Our main trading address for COOK UP Shop is Aga Cookshop is Nijverheidskaai 2, 9040 Ghent, Belgium.
Our VAT number is:
- BE0423.387.182You may contact us at this address or by email to email@example.com or phone us on +32 9 228 14 84.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
When using our site, you must comply with the provisions of our Acceptable Use Policy
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
INTELLECTUAL PROPERTY RIGHTS
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
RELIANCE ON INFORMATION POSTED
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We may contact you for marketing purposes by email, mail or telephone with relevant offers from COOK UP. We may also contact you for market research purposes. You can opt out of some or all communication at any time by telephoning us on +32 9 228 14 84 or by writing to Alfa Belgium nv at Head Office or via firstname.lastname@example.org, quoting Security and Privacy Enquiry.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Belgian Penal Code. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please address your request to email@example.com
LINKS FROM OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
TRANSACTIONS CONCLUDED THROUGH OUR SITE
Contracts for the supply of goods or services formed through our site or as a result of visits made by you are governed by our Terms and Conditions of Sale.
JURISDICTION AND APPLICABLE LAW
The Belgian courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
AGA, Rayburn, Rangemaster, Falcon are UK registered trade marks of the AGA Rangemaster Group, and are the principal trade marks among a much larger number of nationally and internationally registered trade marks.
These Terms and Conditions were updated on 30th November 2016
If you have any concerns about material which appears on our site, please contact firstname.lastname@example.org
THANK YOU FOR VISITING OUR SITE.
© Copyright 2016 COOK UP – Alfa Belgium nv, Nijverheidskaai 2, 9040 Ghent.